1. Who we are
Company: Mr Piggy Pvt. Ltd.
Registered Address: NO:49/0, dhesiya punaramaippu colony, zone-3, Erumapalayam, Salem, Tamil Nadu 636015
Contact: mrpiggyslm@gmail.com
This app operates in compliance with applicable Indian laws including the Information Technology Act, 2000 and SPDI Rules, 2011. Food safety compliance is under the Food Safety and Standards Act, 2006 (FSSAI).
2. Information we collect
- Account Data: name, phone, email, password (hashed), profile photo.
- Order Data: items ordered, instructions, restaurant, price, payment status.
- Location Data: address, live location (when you allow tracking for delivery).
- Device & Log Data: app version, device model, IP, timestamps, crash logs.
- Support Data: chat, emails, feedback, dispute records.
- Payment Data: method, masked card/UPI reference via payment gateway (we do not store full card details).
3. How we use your data
- To create and manage your account and orders.
- To process payments securely through our payment partners.
- To provide delivery (including sharing limited data with delivery partners).
- To send OTPs, order updates, and service notifications.
- To improve app performance, safety, and customer support.
- To comply with legal obligations (tax, accounting, FSSAI audits).
- For marketing (only with your consent; you can opt out anytime).
4. Sharing & disclosures
- Delivery partners: name, phone (masked when possible), pickup & drop location.
- Restaurants: order details and contact for fulfillment.
- Payment gateways: transaction and fraud checks.
- Service providers: SMS/Email, analytics, cloud hosting.
- Legal authorities: when required by law or to protect users and our services.
We do not sell your personal data.
5. Data retention
We retain personal data only as long as necessary for the purposes above. Typical retention:
- Account & order data: while your account is active + up to 7 years (tax & legal).
- Logs & analytics: 12–24 months.
- Support tickets: up to 24 months.
6. Security
- Encryption in transit (HTTPS/TLS) and at rest where supported.
- Role-based access controls and audit logs.
- Hardened infrastructure and periodic security reviews.
- Industry-standard payment security via PCI-DSS compliant partners.
No method of transmission or storage is 100% secure. We continuously improve our safeguards.
7. Your choices & rights
- Access, correct, update, or delete your profile data.
- Opt out of marketing messages using in-app settings or the unsubscribe link.
- Control location permissions in your device settings.
- Request a copy of your data by emailing mrpiggyslm@gmail.com.
8. Cookies & tracking
We use essential cookies and similar technologies for login, preferences, analytics, and fraud prevention. You can control cookies via your browser settings; disabling essential cookies may impact app functionality.
9. Children’s privacy
Our services are not directed to children under 13. If you believe a child has provided personal data, please contact us to delete it.
10. International transfers
We may process data on servers located outside your state or country. When we transfer data, we use appropriate safeguards consistent with applicable laws.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified in-app or by email. The “Last updated” date at the top will reflect the latest version.
12. Contact us
If you have questions or concerns about privacy, contact us at:
- Email: mrpiggyslm@gmail.com
- Address: NO:49/0, dhesiya punaramaippu colony, zone-3, Erumapalayam, Salem, Tamil Nadu 636015
- FSSAI License No.: FSSAI-22425582000300
13. Consent
By creating an account or placing an order, you consent to this Privacy Policy. You may withdraw consent where processing is based on consent (e.g., marketing) by changing your preferences in the app or contacting us.